As the travel and tourism industry waits patiently for a revival post the Covid-led crisis, I see the role of technology to be amplified in a major way. Technology, like in many other industries – health-tech, edu-tech, etc. will transform the travel journey end-to-end. And more than anything, the temporary reset is a great opportunity for innovators to reimagine and redefine travel to create value propositions for both customers and the industry players.
